Refund & Cancellation Policy

This policy explains how Maratha Manch handles paid membership purchases, upgrades, billing questions, and cancellations. It applies to every membership purchase, including purchases made in the Android app through Google Play, and forms part of the Terms of Service.

All payments are non-refundable

All membership payments, including new plans, renewals, and upgrades, are final and non-refundable, including payments made in the Android app. Please review the plan features, duration, and price carefully before you pay. The only exceptions are the billing errors described below and any refund or remedy that applicable law requires.

Membership purchases

Before you place an order, the selected plan, price, and applicable taxes are presented to you. A membership gives access to the features and duration described at checkout. Keep your payment confirmation and order reference for your records.

Upgrades

You can upgrade to a higher plan at any time. The upgrade applies immediately, and the unused days of your current plan are credited against the upgrade price as a prorated credit. This credit is applied only to the upgrade; it is not paid out as a refund, and no part of the upgrade payment is refundable.

Cancellation and non-use

You can stop using the platform or delete your account at any time, but this does not create a right to a refund for the remaining period of a membership. Not receiving a match, not using paid features, deleting your account, or having an account restricted for a breach of the Terms or Community Guidelines does not entitle you to a refund. Nothing in this policy limits a refund or other remedy required by applicable law.

Billing errors

If you were charged more than once for the same order, charged an incorrect amount, or paid for a membership that was never applied to your account, submit a support request through Feedback after signing in. Include the order or transaction reference, the date and amount, and a clear explanation of the issue. We may ask for further information needed to review the request. If a payment fails but money is debited from your account, the payment provider or bank normally reverses it automatically; contact us if it has not been reversed or the membership has not been applied.

Review and approved corrections

We review billing concerns using the available order and payment records. If a correction is approved, such as reversing a duplicate charge, it will be handled through the original payment method where possible. Processing time can depend on the payment provider, bank, and information required to complete the review; we do not guarantee a specific completion timeframe.

Purchases through Google Play

Memberships bought in the Android app are paid through Google Play and are also subject to Google Play's terms. If Google Play refunds or reverses a purchase under its own policies, the membership that purchase granted is withdrawn from your account.

Renewals and future charges

A plan will only renew or create a further charge where that is clearly disclosed to you before the charge is authorised. Review the checkout information and your payment history for the terms that apply to a particular purchase.

Escalating a billing concern

If a billing concern remains unresolved after support review, you can raise it through the Grievance Redressal process. Include the support request reference and payment details already provided so the issue can be reviewed efficiently.

Changes to this policy

We may update this policy as our memberships, payments, or legal obligations change. The policy shown at the time of purchase applies to that transaction, subject to applicable law.